Are you new to crypto trading? You can Find the answers to the most frequently asked questions here.
Your email address is required to create an account that
gives you access to your transaction history and account settings.
We do not share, sell or market to your email address.
A wallet is a software program that stores private and public keys and interacts with various blockchain to enable users to send and receive digital currency and monitor their balance. If you want to use Bitcoin, Ethereum or any other cryptocurrency, you will need to have a wallet.
There are different types of wallets:
Our API is integrated into the largest cryptocurrency trading platforms, including Binance, Bittrex, Poloniex and HitBTC,. In the span of milliseconds, our system makes bids and asks on the trading platforms, then selects and suggests the best available rate and displays the estimated rate on our site. The rates remain approximate until the transaction is actually made on the blockchain. The exchange rate at the time of a transaction may differ slightly from the estimated rate that you see when you begin a transaction.
The processing speed ranges from about five to twenty five minutes. Most orders process in just a few minutes. If the transaction is large, processing it may take longer, depending on the size of your transaction and the capacity of the block.
A wallet is a digital place where you store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters that is associated with a particular wallet.
Currency Hub does not provide wallet addresses and NEVER stores user deposits. To exchange cryptocurrencies on Currency hub, you need to provide a wallet address where you can receive your exchanged currency.
When you decide which cryptocurrency (coin or token) you would like to acquire, find a reliable wallet such a Ledger, trust wallet or MetaMask. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and never share it with anyone.
When you buy a cryptocurrency (coin or token), you need to have it sent to a specific wallet address. The recipient address is your wallet, to which your cryptocurrency (coin or token) is transferred after the exchange.
The Currency Hub support team may ask for your TXID or hash when you submit a ticket. This is one of the the fastest ways for us to locate your order and resolve your issue. The TXID is the alphanumeric string that labels each transaction within the coin's blockchain.
A message is an additional tag that is required for certain XEM wallets. When you send or receive XEM, make sure that you input a message if required.
If you do not input the message, you may loose your currency!
We don’t fix currency rates because of the volatile nature of cryptocurrency, where the rate of any currency can fluctuate continuously. This is why the final rate may be slightly higher or lower than expected at the end of a transaction.Keeping the rates fixed would require us to cover market risks and currency volatility, which as a result would make our commission fee much higher. Instead, charge a low commission fee (1%) and offers the best available rate at the moment the transaction is completed.
2FA authentication is a method for keeping your account protected. To log in to your account, you will need a second device (Smartphone) with the Google Authenticator app installed. You do have the option to not use 2-factor authentication but we strongly recommend using it to protect your funds.
We have no set amount restrictions. However, there are some cases when a minimum amount applies:If an amount is very low, make sure that it will cover all network fees required by a blockchain. This means that the amount you are going to send and the amount you are going to receive should be enough to cover input and output network fees taken by a blockchain. For large amounts, there are no restrictions, you are free to exchange as large a sum as you want. Note that in this case the time of transaction processing will depend on the capacity of the blockchain and the amount of network fees set by your wallet.
Each time any amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a ‘network fee’. The network fee is a commission that a blockchain takes from the amount sent in each currency. It is critical to make sure that the amount you want to exchange is enough to cover the exchange fees for both the process of sending your original currency and receiving the new currency you want to buy.
If the sent amount is too low to cover the fees of the network, the transaction will not go through and your funds will be lost.
It can take some time to process transactions. Due to the high volatility of cryptocurrency, the final exchange rate can differ both in the positive or negative direction. We guarantee the best rate at the very moment of an exchange operation.
If you sent the wrong type of coin/token to the deposit address that you were given, contact email@example.com In some cases, we can begin a time consuming process to try and recover coin. Unfortunately, there are some cases in which your coin may be lost. It is important that you send the correct type of coin to your Currency Hub deposit address.
You can not cancel a transaction. Blockchain transactions are irreversible. Once a transaction is made (currency is sent to a particular wallet address), it cannot be reversed. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.
If your wallet address is recognized as invalid, it is usually for one of the following reasons:
There are several reasons this might be happening:
As a rule our transactions take 5-30 minutes to be processed. It your transaction takes longer, this could be due to a variety of factors, including:
Transactions take 5-30 minutes to be processed. If a transaction is large (worth over 1 BTC), processing may take longer, depending on the size of your transaction and blockchain capacity.